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Satish Ravindranath
June 13, 2014
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Hi I have an Aviva Life Shield Platinum(offline) 50L purch in 2010. Planning another 50L through Aviva I life(Online). Checked many websites/experts panels they say aviva is having only 89% claim settlement ratio so go for other better insurers. My concern is that would be better if I have with same insurer, in case if claim arises it would help the claimant to settle easily. Pls commt in detail.

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MIC Staff

June 14, 2014 : Answered in 19 Hours

Its not that you must go with other insurance company only because the Claim Settlement Ratio is lower in Aviva. In fact, you must only concentrate to state loads of correct facts in your proposal form irrespective of the Insurance Company you are appying for. If you do not state the truth at the time of policy inception, then even if the Claim Settlement Ratio of the company is very high, you might not get your claim settled as there is misrepresentation or non disclosure of material facts.

On the other hand, if you discose all correct information at the time of policy inception then even if the claim settlement ratio is bad, your claim will get admitted.

As far as your case is concerned, operationally it will be easier since you have only 1 insurance company, claim admitted will be operationally easier. So, yes your decision makes sense.

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