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HDFC ERGO General Insurance, one of the leading non-life insurance companies in the Indian market has set up an in-house health claim servicing department. Health Claim Services (HCS) by HDFC Ergo has been introduced with the idea of providing a single window assistance to all their health insurance policyholders for all health care related services.
The claim settlement process in a general insurance company is the moment of truth for the customer. In order to achieve cost efficiencies, many insurance companies have been outsourcing their claims management processes to Third Party Administrators (TPA). But with the rising customer complaints against the TPAs, many non-life insurers are moving their claims process within the company itself.
HDFC ERGO has tied up with NSPs (Network Service Providers) like Pharmacies, Diagnostic Centres, Ambulance and Wellness Centres in order to provide a high level of service to their health insurance policyholders. Other insurance companies who are known to have a good inhouse claim settlement process are Max Bupa and Star Health Insurance.